TERMS & CONDITIONS & PRIVACY POLICY

Website Ownership

This website ("Site") is owned and operated by Contour Technology (Pty) Ltd ("the Company" / "us" / "we"), a private company with limited liability incorporated in the Republic of South Africa (registration number: 1998/023920/07).

By using this Site, you:

• Represent and warrant that you have read, understood, and agreed to these Terms & Conditions as well as the policies displayed on this Site (“Agreement”).
• Agree to comply with all applicable laws, including the Protection of Personal Information Act 4 of 2013 ("POPIA").
• Confirm that you are at least 18 years of age or are using the Site under the supervision of a parent or legal guardian.

Intellectual Property & Trademarks

All intellectual property rights, including but not limited to trademarks, logos, photographs, images, text, databases, and graphics on this Site, are owned by the Company or lawfully licensed to the Company.

The WireIT™ logo, Contour Technology logo, and other marks displayed on this Site are protected trademarks. No rights are granted to you to use such marks without our prior written consent.

• You may not copy, reproduce, republish, upload, post, transmit, or distribute any material from this Site without prior written permission.

Online Registration & Security

When registering, you may be required to provide personal information, choose a username, and create a password.

• You are responsible for keeping your login credentials secure.
• The Company is not liable for any damages suffered as a result of unauthorized use of your account.
• The Company may take reasonable steps to ensure the integrity and security of the Site and associated applications.
• You agree to notify us immediately of any suspected or actual unauthorised access to your account.

Privacy Policy

We are committed to protecting your personal information in compliance with POPIA.

Collection of Personal Information

We collect only information necessary to:

• Register you as a WireIT™ user.
• Process electricity purchases and provide related services.
• Communicate with you regarding your account, transactions, or updates.
• Comply with legal and regulatory requirements.
• Analyse usage data to improve service delivery (anonymised where possible).

Your Rights under POPIA

• Access the personal information we hold about you.
• Request correction, deletion, or destruction of your information.
• Object to processing of your personal information.
• Withdraw consent for direct marketing at any time.
• Lodge a complaint with the Information Regulator (South Africa).
• Be informed if your personal data has been accessed or acquired by an unauthorised person (data breach notification).

Data Retention

We will not retain your personal information longer than necessary unless required by law or contract. When no longer needed, your data will be securely deleted or anonymised.

Security Safeguards

We take reasonable technical and organizational measures to secure your personal information against loss, misuse, unauthorised access, disclosure, or destruction. These measures are reviewed regularly to align with industry best practices.

Sharing & Cross-border Transfers

We will not sell or rent your personal information to third parties. We may share your information only:

• As required by law, subpoena, or court order.
• With third-party service providers where necessary to deliver services (subject to confidentiality safeguards).
• If data is transferred outside South Africa, we will try and ensure appropriate protections are in place.

Electronic Communication

By using this Site or communicating electronically with us, you:

• Consent to receive communications from us electronically.
• Agree that all agreements, notices, and communications sent by us satisfy legal “in writing” requirements.
• May opt out of promotional communication at any time.
• We will include an unsubscribe link in all marketing emails.

Disclaimer & Liability

Use of the Site is at your own risk. The Site and its services are provided on an “as is” basis. We make no warranties that the Site will be uninterrupted, secure, or error-free.

The Company shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Site or reliance on its content. The Company makes no guarantees as to the accuracy, completeness, or timeliness of the content provided.

Cookies & Analytics

We may use cookies and collect site-visit data (such as IP address, browser type, and operating system) to improve user experience and enhance our services. Cookies can be disabled in your browser settings.

• By continuing to use the Site, you consent to our use of cookies.
• Data collected may be aggregated and anonymised for analytical reporting.

User Conduct & Prohibited Use

You may not use this Site to:

• Post or transmit unlawful, harassing, defamatory, obscene, or offensive material.
• Introduce malicious code (e.g., viruses).
• Infringe on the intellectual property rights of others.
• Use automated systems (e.g., bots, scrapers) to access the Site without written consent.
• Attempt to gain unauthorized access to any part of the Site, server, or systems.

General Terms

• These Terms & Conditions are governed by the laws of the Republic of South Africa.
• Any disputes will be resolved through confidential arbitration in Durban, under the Arbitration Foundation of Southern Africa’s expedited rules.
• The Company reserves the right to amend these Terms from time to time. Continued use of the Site constitutes acceptance of such changes.
• If any provision of this Agreement is found to be unenforceable, the remainder will remain in effect.
• This Agreement constitutes the entire agreement between you and the Company regarding use of the Site.