Not to worry, you simply have to re-register for the service. The system will distinguish between a new registration and a number change and re-transmit the last receipt for that customer together with the confirmation of successful registration.

Please allow for up to an hour for the SMS to come through. If not please contact the WireIT™
call center on 087 7420 459.

This error message means that there is a problem with the way your meter is registered. Contact the call centre on 087 7420 459 to have the problem addressed.

Your meter details are not registered on the municipal system. This is usually as a result of a new meter installation or a faulty meter replacement process. Please contact your municipality for them to assist you.

The meter number you provided was an invalid meter number. The meter number is 11 digits long and is usually located on the front of the meter.

Please remember that all deposit/fund transfers must be equal to or greater than the amount stipulated by your municipality. The system will not process smaller deposits but will accrue additional deposits until the sum is equal to or greater than the minimum purchase amount. Then only will it generate a token.

No. Only one cellphone number or email address can be associated with a meter.

This is something that does not happen often. If you do however experience this issue, it will need to be addressed with your municipality call centre. Please contact them directly. Unfortunately, WireIT has no control of this issue.

If no token was received, it could be for one of the following reasons:

• The value of the amount purchased is lower than the stipulated minimum purchase amount.
• The cellphone number used to purchase a token and the cellphone number used to register the meter number do not match.
• Banks are offline.

No, this is not possible.

Registration: There is no cost to register via www.wireit.co.za.
If you register by sending us an SMS then you will be charged R5.00 for sending the SMS.

WELCOME BERGRIVIER MUNICIPALITY CUSTOMERS
The fees are paid for by your municipality. You pay no fees if you buy for more than the minimum amount of R100.
If you make a purchase for less then this then an additional service fee of R5 (incl VAT) will be charged to you.

NELSON MANDELA BAY MUNICIPALITY
A fee of R6.39 (incl VAT) is charged per transaction with a minimum purchase value of R50.
If you make a purchase for less then this then an additional service fee of R5 (incl VAT) will be charged.

UMKHANYEKUDE MUNICIPALITY
A fee of 5.75% (incl VAT) is charged per transaction with a minimum purchase value of R100.
If you make a purchase for less then this then an additional service fee of R5 (incl VAT) will be charged.

TZANEEN MUNICIPALITY
A fee of 5.75% (incl VAT) is charged per transaction with a minimum purchase value of R100.
If you make a purchase for less then this then an additional service fee of R5 (incl VAT) will be charged.

OTHER MUNICIPALITIES
The fees are paid for by your municipality. You pay no fees if you buy for more than the minimum amount of R100.
If you make a purchase for less then this then an additional service fee of R5 (incl VAT) will be charged to you.